FAQs
If you have any question, please feel free to mail us at: support@winwool.xyz
Is your site safe?
This site is 100% secure and meets the security standards for transactions like any E-commerce site. The site you visit is on a server in HTTPS (the small green padlock that is on the left side of the URL of this page is there to remind you). Most sites only secure their “shopping basket” and everything related to the payment of orders.
Can I order safely?
On this site, ALL PAGES are secure and cannot be pirated or cannot be the target of malware. Then, we took the services of the world leader in website protection McAfee SECURE, which keeps watching every second on all the data that pass through this site. Right, it’s there, it’s watching, and it makes sure nobody tries to hack the system. And finally, regarding the regulation, we use Paypal and Stripe who are the references in terms of security of transactions on the Internet. In summary, walking around and ordering on SmartGear Factory is 100% safe and secure.
How quickly do you respond to email queries?
We answer emails between 7 business days.
Our friendly and well-trained customer service team is at your service.
Please remember we will always work hard to process your order as fast as possible and our customer service team will keep you as updated as possible to make your purchasing process as pleasant as possible.
Coupon code isn’t working?
As we already apply discounts and make bundles for our customers, sometimes if a product has already a bundle applied, the discounts code will not work, because they don’t cumulate with other promotional offers.
Thank you for your understanding.
What type of payments do you accept?
We offer safe shopping and accept payment via credit/debit cards (Visa, Mastercard, American Express, Discover) and PayPal. Our payment provider is Stripe, a 100% secure payment gateway, used by companies like Apple, Facebook, Twitter.
What is the shipping rate?
Shipping rates varies from $4,95 to $11,97 depending on different regions and our campaigns, after discounts and coupon codes have been applied. Additionally, we are proud to offer Free Shipping on all orders over $75 made in our store! Previous conditions apply*
Do you ship internationally?
Yes, please find the countries we ship to:
United States, United Kingdom, Canada, Australia, New Zealand, Mexico, Singapore, Malaysia, Taïwan, France, Germany, Belgium, Luxembourg, Spain, Ireland, Netherlands, Sweden, Norway, Finland, Italy, Austria, Poland, Greece.
If you don’t find your destination country on this list, please contact us at support@soonacos.net
How long will it take to get my order?
Most orders shipped by Standard Shipping arrive within 9-21 business days of the shipping date, however, it can take up to 35 business days for the orders to arrive. This can also be affected by the availability of the items in our warehouses.
Do I need to pay any customs?
Due to high demand of some of our products, sometimes it will be shipped from our overseas warehouses directly to you. In the rare event of a custom charge, this will be the responsibility of the customer. SmartGear Factory is not responsible for any delay, damage, or additional fees, imposed by customs.
If you don’t pay these local/import custom duties or taxes, then the Product could be returned to SmartGear Factory or possibly destroyed if it is too expensive to return. Please note, if this happens, we may not be able to refund your purchase. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you are in breach of any laws in any such country.
Why didn’t my order come in one package?
We ship your order from various warehouses (US, Canada, Asia). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means order containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all your items at once…they will get to you!
When will my order be shipped? I haven’t received notification.
All orders ship within 3 business days of purchase. You will receive notification of shipment within 3 to 5 days of shipment. If you have not received notification of shipment within one week of your purchase, please contact us.